Customer Service

Shipping & Delivery

  Postage and packaging for the United Kingdom is charged at £4.79. All orders are sent via Royal Mail signed for. All orders for Europe and the rest of the world are charged at £11.79 and are sent via Royal Mail air mail. We aim to dispatch our items within 5-14 days. All though we aim for the highest customer satisfaction, the time scales stated are guidelines only. A confirmation email will be sent upon dispatch, please allow 5 working days for delivery. In the unlikely event of you not receiving your items or any further correspondence detailing delays, please contact us immediately.

 Payments

  Payments by PayPal, you will be asked to log in to your account with your email address and password to confirm the payment. If you do not have a PayPal account you can still pay with PayPal up to a maximum of 10 times and will be asked to enter personal data and credit card details. Your Goods will be supplied after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled.
We will send the Goods to you at the delivery address indicated on your Order Confirmation. We may, however, only send documents by e-mail to the e-mail address which you provided at the time of making the Order. Alternatively, cheques can be made payable to fluke tackle limited. Please contact us via email or phone for our postal address.  When sending cheques please enclose details of order and your order confirmation number which can be obtained online after checkout. 

Returns & Replacements

 All our products are built to last. In the unlikely event of a faulty product or incorrect delivery please contact us to arrange a return and inspection. Fluke tackle cannot be held responsible for replacing damaged products under incorrect use. For guidelines on correct use and procedures please read Product Care.

Product Care

All our carbon products are built to last due to their unique build up of roll wrap carbon, however we recemend you read and follow these simple procedures to prelong the life long use of our quality products.

• If you feel the need to use a hammer please ensure it is a rubber mallet or you use a rubber hammering head which can be screwed onto the bankstick, always detach buzz bars from banksticks before hammering, start with small light blows to gage the grounds hardness, if the ground feels like concrete we recomend you use a bivvy beg or auger tool to start the hole.
• Never use the buzz bar as a T-bar to push banksticks into the ground.
• Although the carbon used on all our products carries a protective finish, twisting banksticks through sharp gravel can cause minor scratches, however this does not effect the strengh of the carbon and the sctatches can be hidden by wiping  a lightley  oiled cloth up and down the bankstick.
• We recomend that a lightley oiled cloth is used to clean and maintain all of our carbon and stainless pruducts.
• None of our thumb screws have penny slots on them due to the bite that you acheive from finger tightening stainless to carbon, however care must be taken when using our pod attachments on banksticks, over tightening the thumb screw  may cause damage to the banksticks.

 Privacy & Security

 Your right to privacy and security is very important to us. We, Fluke Tackle Ltd, treat personal information obtained through the use of this website as private and confidential.  We shall be the sole owner of the information collected on this website. Furthermore, we shall not sell, share or rent this information to others in any way other than as disclosed in these conditions of use.

Use of technology to monitor your use of our website. We gather and analyse information on our visitors' routine use of this website. We use this information to monitor which areas of the website are most frequently visited, to assist us to continue developing a value-added service. This information is pooled so individual personal information, behaviour or patterns cannot be identified.

Cookies this website incorporates the use of cookies. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer's hard drive and are used by websites to simulate a continuous connection to that site. The use of cookies automatically identifies your browser to the computers of the bank whenever you interact with this website. Cookies are not computer programs and do not run on a computer like programs do. The cookies located on our site cannot gather information or function on their own. They cannot collect any personal information about you or your machine and cannot gather data or information about what you do on the Internet. Cookies merely enable us to provide a more valuable online experience to you. While you can set up your Internet browser to disable cookie technology, we do not recommend that you do this since some parts of this website and our online services may not function properly, or at all.

Mail, email or SMS promotions. Provided that you have agreed to this, we may use your personal or other information to send you information on new services or products that may be of interest to you and from time to time will mail, email or SMS information to you about us, our products and services, or our partners and their products or services. If you do not wish to continue receiving this information you may contact us and we will remove you from our mailing list. We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement. If you have any questions about this privacy and security statement please email us on info@fluketackle.co.uk